Its a job - Senior Outside Claims Representative Travelers Employee Review

2.0
Dec 22, 2021
Recommend
CEO approval
Business outlook

Pros

Decent Pay Good benefits Once you gain some experience and get some authority they tend to leave you alone. Minimal micro management in my office Company car Permanent work from home position

Cons

Severely understaffed and the company cannot retain people to save their lives. Pay raises are a complete joke You're literally another number in the system Management is completely out of touch with how to do the job and come up with stupid "guidelines" on how things should be done despite the fact that those that are making these decisions haven't actually done the job. Dangling bonuses in peoples faces only for them to pull them out from under you For those that choose to stick around you have more and more work piled on you making it impossible to actually do your job. Unrealistic KPI's and expectations from customers who think they've just been handed a blank check book Dealing with contractors or salesman who will throw whatever they can at the wall to see what sticks so they can get a little extra commission.

Explore other reviews about Travelers

5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

5.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

I love working for Travelers. It has a strong culture built on integrity and collaboration. Leadership is visible, accessible, and genuinely invested in the success of the business and its employees. There are real opportunities to grow your career here — the company promotes from within and supports professional development in meaningful ways. I've seen colleagues advance significantly, and I've had the same opportunity myself. Travelers truly cares about its customers and the value insurance brings. Great team atmosphere and tremendous co-workers. **Cons:** The pace is fast and the workload can be demanding, especially in Claims. This is not a 9-to-5 environment, and candidates should come in knowing that. That said, the expectations are clear and the work is meaningful. **Advice to Management:** Keep doing what you're doing. The culture and leadership here are genuinely differentiated — don't lose that as the company continues to grow.

Cons

I don't consider it a con but some might - the pace is fast and the workload can be challenging, especially in Claims. Company is cutting edge so you should be prepared for change and continuous development to meet the business environment. That said, the expectations are clear and the work is meaningful. If you like to be challenged this is a great place to have a career.

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