EXTREMELY DISAPPOINTING! - Outside Property Claims Representative Travelers Employee Review

1.0
Oct 26, 2014
Recommend
CEO approval
Business outlook

Pros

Benefits and Salary were good, for a single person.

Cons

I gained MORE respect as an Independent Contractor (in another State) before I was offered, and accepted, a Staff Position as an Outside Property Claims Rep. As an I/A, Agents were e-mailing the Desk Adjuster raving about my great Customer Service and commenting on how THIS is the kind of service WE want from the Claims Departments! Plus, Management wanted to make an Example of my Reports! But once on board, I could do NOTHING right. Found HEAVY Micro Management running rampant. Some managers looking to bail to other departments! Others playing Putt Putt Golf in the isle ways. Apparently, Unit Managers were told to focus using Tunnel Vision when just passing on negative comments to the field adjusters who were understaffed and overloaded with empty promises of help that was never going to arrive. Travelers prides itself on Do MORE with much LESS and expect all of your Drive Time to be considered as Personal Time! And NO Over Time Pay...

Explore other reviews about Travelers

5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

5.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

I love working for Travelers. It has a strong culture built on integrity and collaboration. Leadership is visible, accessible, and genuinely invested in the success of the business and its employees. There are real opportunities to grow your career here — the company promotes from within and supports professional development in meaningful ways. I've seen colleagues advance significantly, and I've had the same opportunity myself. Travelers truly cares about its customers and the value insurance brings. Great team atmosphere and tremendous co-workers. **Cons:** The pace is fast and the workload can be demanding, especially in Claims. This is not a 9-to-5 environment, and candidates should come in knowing that. That said, the expectations are clear and the work is meaningful. **Advice to Management:** Keep doing what you're doing. The culture and leadership here are genuinely differentiated — don't lose that as the company continues to grow.

Cons

I don't consider it a con but some might - the pace is fast and the workload can be challenging, especially in Claims. Company is cutting edge so you should be prepared for change and continuous development to meet the business environment. That said, the expectations are clear and the work is meaningful. If you like to be challenged this is a great place to have a career.

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