You DO NOT want to be here unless you want to rest (but no vest). - Data Consultant TransUnion Employee Review

1.0
Nov 21, 2024
Recommend
CEO approval
Business outlook

Pros

Excellent work life balance, because no one cares and everyone is apathetic. Good place to take it easy and study for your next role. Just chill for bit. No return to office mandate.

Cons

TU has off shored too much and laid off too many. The people are are gone have taken that institutional knowledge with them. Processes are broken. Documentation is outdated at best and at worse do not exist at all. Very low morale across the board. People are apathetic for good reason. Siloed communication for every department. Morale is low and frustration is across the company. There is no real culture here. Everyone is just doing enough to not get fired. Lay offs were equitable in that plenty of senior and knowledgeable folks were let go. Why? Bottomline? If you are in tech you need to stay away from this place. Everything is proprietary and OLD. TU is at least a decade behind in any data related tech. It's a blackhole. No one knows how it works, perhaps those folks were laid off. How does a billion dollar data company operate well when all data engineering has been off shored and working in old half baked tech? AND with very limited headcount. No data issues are being looked at during US hours at all. You can raise a ticket and escalate, but then you just wait and wait and wait. How does this work in terms of efficiency? It doesn't. And there is nothing anyone can do about it. The off shore teams are also short handed and working nights from India (which has to suck) to match US hours. And TU is not looking for talent. They are looking for the the sucker who will take the lower salary. They are looking for desperation. Talent do not count here. ZERO career growth. ZERO tech to learn.

Explore other reviews about TransUnion

5.0
Mar 18, 2026
Recommend
CEO approval
Business outlook

Pros

The interview process was very smooth and the recruiter responded back fairly quickly

Cons

After the first assessment, it took some time to hear back from them

3.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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