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      TransUnion

      Engaged employer

      TransUnion reviews

      Some good and some bad and big bureaucracy with no real ability to grow your career. - Sales TransUnion Employee Review

      3.0
      Nov 10, 2020
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits. Some of the best health insurance I have ever had. Good work-life balance. Good 401k. The employee stock purchase plan is decent. 15% discount on the company stock. The company culture overall is solid. if you ignore that you aren't making a lot of money and look at everything else they do a good job of making you feel like they care about you. Again with the exception of your ability to support your family. I truly mean that as a compliment. They go above and beyond in this area. If you are into all sorts of touchy and feely things and buzz words then this company goes above and beyond to hit those points and make their employees feel that they care about all that touchy-feely stuff. Some people really care about that so I would point out this is a good place for you if you do. Lots of programs to help and promote diversity and women and different groups of people as well. If that is important to you.

      Cons

      You'll never make a lot of money. Upper management probably does really well and that is about it. It is not a sales-oriented company. If you are a money-motivated sales professional this is not the right sales position for you. If you want to make 70 to 100k a year without having to work too hard then it is a good spot for you. If you only want to make that much you probably shouldn't be in sales. Part of the issue is the product is so good and needed that it sells itself and there is such a high level of residual business that the business grows without anyone doing anything or looking at the problems and making adjustments. The managers are all afraid to do anything because the business grows by itself and they look like heroes to top management and they are paid really well so why rock the boat? There is a huge bureaucracy here and middle management has zero control over actually making any changes that will help the business. They are just paper pushers. No one seems to care about marketing, or fixing internal operational processes that would improve revenues dramatically. . Also one of the big drawbacks that are not unique to just TransUnion but to all really large companies is your ability to move up quickly based on merit. They fall into the trap of job codes and you can only move from one job to another job based upon your job code. And of course, you need to be in a job a certain amount of time before you can be promoted to another one. It doesn't matter what your prior experience was before you worked there. Furthermore, you can only get a raise of "X' percent based upon your prior pay before a promotion. However, if you came in from the outside you can get hired right into the correct role and get paid a lot more money than someone that got promoted from within for the exact same job since there is no limit on what percent increase you can receive. . It really discourages individuals to stay with a company and move up and be promoted.

      avatar
      TransUnion Response
      5y
      I appreciate you leaving a candid review of your time on the TransUnion team. It's good to hear that you were feeling positive about the pros you noted. We genuinely want each and every person here to feel rewarded in all aspects of their experience. You touched on some of the things I'm personally so proud of in your pros, but I'd like to take a moment to respond to some of the elements of your experience that weren't as positive. TU has built a culture where we encourage everyone to feel empowered to contribute ideas, own their career and have transparent, honest conversations with their teams and managers/leaders - even if they're difficult. I'm sorry this may not have been your experience and would really like to know more. If you'd be open to it, please reach out so I can understand more specifics about your time here. - Teedra Bernard, Chief Talent and Diversity Officer

      Explore other reviews about TransUnion

      5.0
      Mar 18, 2026
      Data science intern
      Recommend
      CEO approval
      Business outlook

      Pros

      The interview process was very smooth and the recruiter responded back fairly quickly

      Cons

      After the first assessment, it took some time to hear back from them

      3.0
      Jun 10, 2026
      Technical support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

      Cons

      Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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