Terrible, a former shadow of itself - Senior Software Developer TransUnion Employee Review

1.0
May 14, 2019
Recommend
CEO approval
Business outlook

Pros

TU has fortunately retained Callcredit's great work life balance and leave for the time being, and there are still a handful of good and genuinely interesting software projects to work on if you're lucky enough to be assigned to them, but they're rapidly declining in number. If you're under the right manager you can get away with a lot, such as playing Xbox during the working day. The soup trolley is awesome.

Cons

Where to begin? Callcredit was a fantastic company for developers, one of the best in Leeds which many developers often aspired to work for due to being an tech leader in the city. When our business got taken over and absorbed into Callcredit this was still always the case. In recent years however it has been gutted to allow for it's eventual sale where it was subsequently purchased by TransUnion. This transition saw developer salaries decline through 0% payrises that mean a real terms decrease against inflation coupled with drastic reductions in bonus payments. Since then it has simply become an awful place to work, a mass exodus of developers means there's a distinct drop in talent left to learn anything from, and people are being promoted to roles they would never have been promoted to a few years ago due to the drop in standards. A one time tech leader in Leeds now feels like little more than a low quality, low wage sweatshop for TU in the US to send all the rubbish work to. As talented people have left and found it easy to get roles elsewhere, the people left are often not only less talented, but problematic in other ways, for example, the amount of bullying and generally poor management has greatly increased. It's a shame therefore to see HR here responding to people's reviews; if they put half as much effort into actually solving the problematic culture that has thrived in this business as they did responding here pretending to care then they'd have no negative reviews in the first place. In my experience of HR to date, taking up the offer here of them wanting to hear more, will more likely result in a black mark against you and kill any career potential you may have otherwise had at TU than it will result in any positive change.

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TransUnion Response
6y
Your feedback is important to TU, so thank you for taking time to write a review. I’m sorry to read about your negative experience, but if you’re open to chatting more, please email us at LifeAtTU@transunion.com.

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Pros

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Cons

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Pros

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Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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