TransUnion Internship - Intern TransUnion Employee Review

4.0
May 11, 2016
Recommend
CEO approval
Business outlook

Pros

The majority of the people I worked with or assisted were friendly. Workplace had employees from diverse backgrounds. Many opportunities to network with people from other departments. The Internship program coordinators were very helpful, they also arranged a lot of fun outings. The building is located right next to Union Station and 2 blocks from Ogilvie Transportation Center. If you live in the suburbs, getting to work isn't difficult. A good selection of restaurants/fast food places nearby if you don't want to bring lunch everyday. You're typically hired for the department that suits you best, but you can request to try a different department if you do not feel at-home with your current one. I wasn't requested to get a single person's coffee or anything else demeaning.

Cons

A lot of the Internship "Lunch and Learn" sessions or informational meetings that HR put together are helpful, but can hinder your work performance if you attend to many. While they are optional, it feels as if you are missing out on the Internship experience if you do not attend them. However, I had trouble keeping up with certain tasks because of the frequency of those meetings. There was this awkward internship video we were assigned early on in the year. We were supposed to cast a few employees to talk about various things based on the topic the coordinators assigned. We were very proud to have had the CEO (Jim Peck) agree to do a piece in our video -- only to have it taken out and put into another team's video. What made matters worse is no one told us about the change until the showing. After inviting several of our department managers to the showing, a lot of them left confused as to why he wasn't in our video, further making us look bad/dishonest. I'm not entirely sure what was to gain from that... Monthly train passes are expensive. Not TransUnion's fault, but there was a $200+/month fee to basically work in Chicago itself. Keep that expense in mind if you have to commute from places like Naperville/Geneva. There aren't many positions for Interns to transition into unless you're in the right place at the right time. It's hard to estimate, but I'd say there was about one permanent role out of every seven interns. If you need experience, it's a good place to spend a summer. If you need a post-graduation job, look elsewhere.

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TransUnion Response
10y
Thank you for your detailed feedback on your summer internship! We take great pride in the meaningful work our interns do, including the video that you created which helps new associates learn about our business and where they fit in at TU. If you would like to discuss your experience with a member of our HR team, please email lifeattu@transunion.com.

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Pros

The interview process was very smooth and the recruiter responded back fairly quickly

Cons

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3.0
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Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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