Nice people (if you're lucky) but poor communication and leadership - Retail Assistant Toolstation Employee Review

2.0
Mar 6, 2025
Recommend
CEO approval
Business outlook

Pros

20% staff discount, plus access to discounts and offers at other retail stores. Most of the people at the store level are friendly, and can be great if you fit in with your team.

Cons

Pay is very low, they are only a few pence above minimum wage. They advertise about annual bonuses, but they haven't paid these out in years. No sick leave, and most stores have only the bare minimum of staff, so there's high pressure to come in if you're sick, or you'll often be pressured to do extra hours to cover others. Poor communication. You'll be bombarded with emails, and constant updates, tasks and training from management, but somehow very little actual content. The company talks a big game about valuing their staff, but there's very little meaningful action to back this up.

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Toolstation Response
8mo
Hi, thank you for your feedback. We completely understand how important it is to feel supported when you’re unwell, and we’re pleased to share that we have recently introduced company sick pay to better support our colleagues during times of illness. This change is part of our broader commitment to improving the overall colleague experience, and we hope it makes a meaningful difference.

Explore other reviews about Toolstation

5.0
Jun 10, 2025
Recommend
CEO approval
Business outlook

Pros

Definitely would recommend for others

Cons

Too many tools in toolshed

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Toolstation Response
8mo
Thanks for your review. It's great to hear you'd recommend working here!
1.0
Mar 10, 2025
Recommend
CEO approval
Business outlook

Pros

Fun fun fun fun fun

Cons

Waiting to get paid when broke

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Toolstation Response
8mo
Thank you for your review. we value all feedback and will take your comments on board as part of our ongoing efforts to improve.
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