Does Toolstation pay their employees well?

According to anonymously submitted Glassdoor reviews, Toolstation employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Toolstation. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Toolstation?

54% of Toolstation employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Toolstation 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Toolstation?

Supervisor (127) , Store Manager (80) , Sales Assistant (64) , Store Assistant (43) , Customer Service Representative (37) , Manager (34) , Sales Associate (31) , Store Supervisor (27) , Branch Manager (25) , Retail Assistant (15) , Assistant Manager (14) , Retail Store Manager (14) , Customer Service Representative (CSR) (11) , Customer Assistant (10) , Retail Supervisor (10)

What are the pros of working at Toolstation according to real employee reviews?

"great team and expertise which was great for fast development" ((in 51 reviews)); "workers are generally great people and are ultimately what gets you through it" ((in 31 reviews)); "The staff are friendly and helpful." ((in 26 reviews)); "Good benefits" ((in 15 reviews)); "Great training and easy processes to learn" ((in 14 reviews))

What are the cons of working at Toolstation according to real employee reviews?

"Poor management from out of store superiors" ((in 44 reviews)); "I.T. and H.R. are both unreachable and regional managers never answer phones or emails" ((in 37 reviews)); "Long hours but nothing goes unappreciative and with the RDP program knowing if you put the effort in you will be rewarded is great." ((in 33 reviews)); "there is no work life balance as toolstation just assumes you will work whatever hours they demand at whatever notice they give you" ((in 18 reviews)); "no personnel rewards NO bonus" ((in 17 reviews))

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Toolstation

Toolstation Reviews

3.3

54% would recommend to a friend

(896 total reviews)

Lakhvir Sanghera

35% approve of CEO

40% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.1

Career opportunities

3.0

Culture and values

3.0

Compensation and benefits

2.9

Work/Life balance

2.6

Senior management

Toolstation has an employee rating of 3.3 out of 5 stars, based on 896 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toolstation employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

896 reviews

1.0

Jun 15, 2026

Staff alright but unsafe conditions and awful management

Supervisor

Recommend

CEO approval

Business outlook

Pros

Staff discount is decent enough

Cons

Upper management does not care about stores and their staff north of the Scottish border. Store managers and regional managers do not care about staff wellbeing and only care about numbers. Always pushing unrealistic numbers for every one to hit. They also say they are disability inclusive but when you have to take time off for said disability (that you said may happen in the interview) they make you feel guilty for taking time off and for being sick. They also have no safe practices for disabled workers unsafe aircraft ladders that they refuse to fix and uncontrollable temperature for the buildings. Freezing in winter and boiling hot in the summers.

4.0

Jun 9, 2026

Supportive teams but upper management lacks concern for staff

Manager

Recommend

CEO approval

Business outlook

Pros

Good in store teams and most customers

Cons

Upper management just don't care about staff

2.0

Jun 6, 2026

Great teams but inadequate pay for rising expectations

Supervisor

Recommend

CEO approval

Business outlook

Pros

Good teams of people wherever you are usually. Company sick pay scheme that is relative to length of service.

Cons

Bad pay, and company is now moving in a direction where they suddenly want certain new things and higher performance from staff but don’t want to pay more for what they expect.

Viewing 1 - 3 of 896 Reviews

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