Slow, but Steady Decline as a Great Place to Work - Product Manager Toast Inc Employee Review

3.0
May 22, 2024
Recommend
CEO approval
Business outlook

Pros

- unlimited PTO employees can truly use freely - many incredible, intelligent coworkers - ability to work from home full-time - amazing mission and genuine shared passion for restaurants/food - company culture was incredible years ago when I started

Cons

- team goals are shockingly unclear and any established clarity is lost to to change whenever a new senior/leadership position comes on board - benefits started to be continuously cut or reduced in 2024 - management was disrespectful constantly skipping or cancelling 1-1s - company not very data-driven - despite many direct, thoughtful, and constructive attempts to clarify job performance expectations, I never received clarity around short-term performance standards, annual performance standards, or any clear steps or competencies required for promotion - company cut of 10% of its staff (550 employees) in February to benefit the bottom line on the SAME day as their earnings report and announcement of a stock buy back program.... - job security

Explore other reviews about Toast Inc

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

4.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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