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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Disappointed and Frustrated. - Customer Care Specialist Toast Inc Employee Review

      1.0
      May 19, 2024
      Customer care specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO, Medical/Dental Insurance, Hybrid schedule

      Cons

      I applied for the Customer Care Specialist role. After I was hired they said we are actually Payroll Specialists. On the application under job description and roles it didn’t list ANYTHING about payroll. If it did, I would’ve passed on the job since I don’t know anything about it and don’t want to deal with payroll. I stuck it out and tried to get through training. However, it is an insane amount of information to learn and it was just shoved down our throats. We were thrown to the wolves to start taking calls on our own and I still didn’t know anything. This all could’ve been avoided if they were transparent about the job description. It seems like the turnover rate is very high because they hire classes of people every couple months.

      avatar
      Toast Inc Response
      2y
      Thank you for sharing this feedback. We'd like to better understand the situation you've described here. If you're open to discussing your concerns further, please reach out to your People Success Partner.

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      1w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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