Think twice… - People Success Partner Toast Inc Employee Review

1.0
Mar 27, 2024
Recommend
CEO approval
Business outlook

Pros

Pay is competitive and the ability to work remotely with “unlimited” PTO is certainly alluring. You’ll meet some fantastic and really smart people if you join! The people are the best part by far.

Cons

The company is incredibly short sighted and immature in decision making - two RIFs (reduction in force) have occurred in the last 4 years. Yikes. 2020 made sense with COVID, but the most recent one in 2024? How can you in good faith announce to investors that you need to cut management layers… and then rehire for the same (and more senior position) not a month later? Any HR or People Success professional with common sense should keep searching and not waste time applying or interviewing - this company is a joke when it comes to org design, performance/results, and strategic decisions. I know that’s blunt, but it’s intel I wish I had before I joined.

Explore other reviews about Toast Inc

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
1w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
4.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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