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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Leadership Measuring the Wrong Things in the Workplace - Engineering Director Toast Inc Employee Review

      3.0
      Jan 18, 2024
      Engineering director
      Recommend
      CEO approval
      Business outlook

      Pros

      Executive leaders are really empathetic and driven. They pay good salaries. Company is still growing and there is a chance to emerge as a profitable company.

      Cons

      Fintech management style is demotivating. There was a lack of empathy and appreciation for employees, and the focus was solely on meeting un-attainable deadlines. Number of lines coded is the only measure of impact. One person calls all shots kind of environment. Verbal abuse is common from the leaders. Few good managers left already and more will follow if practice continues. New joiners avoid Fintech. This style of management is not effective for knowledge workers.

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      Toast Inc Response
      2y
      Thank you for sharing your review and dedicating your time to Toast. I regret that you faced challenges during your tenure, as this doesn't reflect our values or the intended employee experience. Your feedback is valuable, and I'll ensure it reaches the team. Wishing you the best in your future endeavors. - Robert McGarry, SVP of Engineering.

      Explore other reviews about Toast Inc

      5.0
      Jun 10, 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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