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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Overworked and Moving too quickly to pay attention to employees needs - Director Toast Inc Employee Review

      3.0
      Jun 7, 2023
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great employees that care about the community and customers. There are continuous efforts for product development. They try to give raises regularly. If you can find time away from your work, there are various opportunities to attend fun airbnb events.

      Cons

      Managers do not have the time or ability to manage employees. There is talk about the importance of mental health, work-life balance and diversity, but there is little action to change practices to support the talk. Even when programs are put into place, leaders are not held accountable. So employees suffer from being overworked. The politics and favoritism only allow the promotions of the favorite employees who happen to be friends of leadership or those similar to the looks and personalities of leadership.

      avatar
      Toast Inc Response
      2y
      Thanks so much for sharing your perspective. We work diligently to ensure our managers are empowering their teams, celebrating individual uniqueness, and supporting, advocating for, and listening to all employees. So I'd love to hear more about your experience and your concerns. Since it looks like you're a current employee, I'd love to talk more, so please feel free to reach out to me directly, or connect with your People Success Partner. As always, we're here to support you. - Mike Gutner, SVP, People and Organizational Success

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      1w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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