Hated working here - Anonymous employee Toast Inc Employee Review

2.0
Oct 3, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The salary was competitive for a start-up as well as the equity package. Benefits overall were really good for a company of this size.

Cons

Completely overworked with more and more work assigned as the role continued. The better I performed, the more I was rewarded with additional projects. I left this job primarily due to health related stress (the kind that wakes you up in the middle of the night.) While hefty criticism was received regularly, I was only given any positive feedback twice in nearly a year of working there. Favoritism was rampant, with employees encouraged to acknowledge each other with a points-based system that reminds one of a high school popularity contest. Meetings were frequent and often pointless, with no clear agenda. Toast is full of individuals who love to hear themselves talk. Working a 10-12 hour day was not uncommon. The icing on the cake was backstabbing from a coworker who complained about something unrelated to my job description to my boss, who handled it immaturely and didn't vouch for me in any way. The best decision I've made for my career was leaving Toast before the recession and getting a much higher pay raise with an established company.

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Toast Inc Response
3y
Thank you for sharing this feedback. I am so disappointed to hear that this was your experience at Toast, as everything you've outlined directly conflicts with the values we hold ourselves to, and the experience we aim to provide to Toasters. I'm not sure when you left Toast, but I can share that we have continued to build thorough managerial training programs, more widespread recognition opportunities, and programs to enhance work/life blend. While I'm sorry that these weren't part of your experience, I am optimistic that they will help alleviate the concerns you've mentioned for future Toasters. Best of luck to you.

Explore other reviews about Toast Inc

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

Cons

Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

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Toast Inc Response
1w
We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
4.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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