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      Toast Inc

      Engaged employer

      Toast Inc reviews

      High Turnover in Sales - Territory Account Executive Toast Inc Employee Review

      3.0
      Aug 30, 2022
      Territory account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Toast truly is the best restaurant technology solution out there. And one that cares about the success of its customers. Ability to create your own schedule. Unlimited PTO, if you can take the time off. Benefits start Day 1.

      Cons

      Monthly quota that is pretty much unattainable if your territory falls outside of a major city hub- same quota across the org regardless of market trends. End of month "push" makes you feel like a used car salesman- basically do whatever you can to just get the deal. Burnout is fast and real. Angry customers have no other direct number to call but you, the AE. Customer Care has definitely gotten better, but we all know how customers are... Be prepared to battle with Salesforce daily - everything is always breaking due to the new processes and functionalities they create with CPQ/quoting tool. Doesn't feel like leadership is listening to their AE's. Not sure where the gap is, but AE's are definitely voicing their concerns to DM's and some even have connected with RVP's, but the only thing that has changed is high AE turnover.

      avatar
      Toast Inc Response
      3y
      Thank you for taking the time to write this review. I'm disappointed to read that you don't feel heard by our leadership team. Transparency and partnership are critical to our success, and we regularly look for new ways to encourage employees to share feedback. While we are actively growing our teams to alleviate some of this pressure, I recognize that this role presents many unique challenges. I'd encourage you to set up some time with me, your manager, or your People Success Partner to discuss solutions. We are all here to support you. - Joe Starzec, VP of Sales

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      1w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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