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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Avoid Working Here - Technical Support Toast Inc Employee Review

      1.0
      Oct 28, 2020
      Technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      Great co-workers Sometimes food is provided when in office

      Cons

      Terrible Management who don't even understand the system No Bonuses No opportunities to grow in the company Low pay for high amounts of work Very stressful environment Overly complicated system Clients are always upset because of the lack of help given to them because technical support specialists have so much on their plate and the system is too complicated for clients to understand. Implementation team puts their work off onto service Technical Support Specialists are figuratively chained to their desks all day

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      5.0
      Jun 10, 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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