Pros
I found the senior leadership team inspiring , particularly the CEO and VP of Customer Success. Lots of positive vibes and energy at work everyday (at least pre-COVID). My teammates and managers were super supportive, and I never felt like an undervalued team member. I was genuinely inspired by the company's mission to empower small restaurant business owners and delight their guests, and this mission pushed me to want to do my best everyday.
Cons
Before COVID, I think it was no secret that Toast paid employees below market from a cash basis, but a lot of us believed that there was enough value in the equity to make the overall compensation worth it. Despite a flexible work from home culture and unlimited PTO, the hours were nonetheless very long, and work-life balance was almost impossible to achieve. There are a lot of groups and layers within Toast, making cross functional work extremely cumbersome and processes more convoluted than need be. Rather than promoting internally, Toast also preferred to hire from the outside whenever a new role needed to be fulfilled, so I personally felt like it was hard to see a promotional path forward.
