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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Couldn't even put up with more than three months here - Technical Support Specialist Toast Inc Employee Review

      2.0
      Oct 4, 2019
      Technical support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      They had great benefits and a decent community feel amongst team members. I didn't dislike my coworkers, I thought they were all great people.

      Cons

      The work was trash. I worked as a Tech Expert at Apple for three years and I though THAT was bad. They sent us to Omaha to "train" when it was a waste of time and money and we sat in a classroom and looked at powerpoints. The work was beyond overwhelming in their support section, I knew a few people there in other roles who would constantly say they wanted to quit. Tier one support is treated like dogs. And they expect you to stay in that position for at least two years. They cared more about taking on more restaurants than they did training them. An excuse I would hear often was "well sometimes the restaurants didn't want training" which is absolute garbage when you have restaurants calling in who have been live for a week and never closed their cash drawers, don't know how to log into the app, and so many other basic stuff that they should have been trained on.

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      Toast Inc Response
      6y
      This was tough to read as it could not be farther from the experience that we hope all employees have at Toast. In fact, what you’ve described is the exact opposite of it. While I’m not sure when you left, we have been making continuous investments in customer education and training. Support employees are some of our highest impact employees, and we care deeply about their happiness and overall well being. I appreciate you sharing your perspective and would be happy to connect through LinkedIn should you wish to discuss further. - Emmanuelle Skala, SVP Customer Success

      Explore other reviews about Toast Inc

      5.0
      Jun 10, 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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