Fast paced, customer (restaurant) focused - Operations Toast Inc Employee Review

5.0
May 14, 2019
Recommend
CEO approval
Business outlook

Pros

Fast-paced quickly growing company means there's never a dull moment! Lots of exciting work to be done, challenges to tackle and problems to solve. Toast truly lives by it's " no ego" value. Founders and upper management are approachable, available and willing to get their hands dirty. There's very limited hierarchy here, which is refreshing! Many people come from hospitality industry backgrounds and are very passionate about improving the restaurant industry.

Cons

Scaling quickly and can, at times, feel chaotic. Many tasks come at you at once and it can be difficult to prioritize. Because Toast moves quickly, sometimes new programs and processes are not rolled out/executed as well as you'd expect for a company of this size. Not a good place for someone who wants a 9-5 M-F work week. Most departments have flexibility surrounding hours and working from home, but in return, you need to be ok with your work/life balance tilting more towards the work side.

Explore other reviews about Toast Inc

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

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Toast Inc Response
1d
We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
3.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, amazing management support, access to tools.

Cons

Layoffs, executive staff is not authentic, worried more about optics than integrity

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