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      Toast Inc

      Engaged employer

      Toast Inc reviews

      It’s not all sunshine and rainbows - Technical Support Engineer Toast Inc Employee Review

      2.0
      Mar 26, 2019
      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      -Good company to get your feet wet in the industry -Really great co workers in the support team. Really great people

      Cons

      -Support is not a team toast really cares about -Low Pay -no advancement within the the support team -no advancement in toast in general. It’s all a popularity contest. Many people get roles that don’t exist making it difficult for people to advance. -

      avatar
      Toast Inc Response
      7y
      I’m so sorry to hear that you feel undervalued and unappreciated. Our team is a foundational part of the business and a key driver of customer success. We are actively taking strides to ensure that all members of the support team feel appreciated and adequately compensated. We recently completed a comprehensive salary review, and many of these changes are being rolled out as we speak. Aside from compensation, we are also working to build career paths for those looking to grow and advance. We recently developed a rotational program within R&D and have also championed the advancement of employees into other roles within Customer Success. If you’re comfortable connecting via email or in person, I would love to speak with you about your concerns and discuss ways that we can better support your growth here at Toast. - Debra Fleig, VP, Customer Support

      Explore other reviews about Toast Inc

      5.0
      Jun 10, 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      avatar
      Toast Inc Response
      10h
      We truly appreciate you taking the time to share your thoughts! It's fantastic to know that you’re enjoying your time at Toast. We're proud to have Toasters like you driving our success!
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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