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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Restaurant app based company with no one from restaurants LOL - Customer Support Representative Toast Inc Employee Review

      2.0
      Feb 18, 2019
      Customer support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Start-up positive attitudes Decent work environment Work hard play hard mentality

      Cons

      There is a good amount of useless fat in this company. It seems like everyone they’ve hired in the past six months has never even worked a day in the restaurant industry. So they’re genuine understanding of how restaurants run is nonexistent. I’ve dealt with my fair share of confused and frustrated customers via helping other coworkers. I’ve talked to some remote Success people and they’re clueless. It’s almost embarrassing as a team member that’s worked in the restaurant industry for a few years.

      avatar
      Toast Inc Response
      7y
      Thank you for this candid feedback. When we're hiring, we look for a balance of three key things: restaurant experience, technical experience, and customer service experience. Our goal is to hire employees with strong customer service skills that have empathy and passion for our customers' success. We take training very seriously and even offer unique modules such as restaurant empathy. If you are comfortable, please come talk to me so that I can better understand the gaps in our training program. Your insight will be extremely valuable. - Debra Fleig, VP, Customer Support

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      2w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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