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      Toast Inc

      Engaged employer

      Toast Inc reviews

      High Demand & 70 hours work weeks - Field Implementation Engineer Toast Inc Employee Review

      3.0
      Feb 13, 2019
      Field implementation engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, 401k, stock options, culture, diversity.

      Cons

      Looks like there's opportunity to improve on work life balance. I used to work 60-70 hr weeks just to stay on top of assignments. Too many hats to wear in my role compared to competition. Assignments should be divided equally per territory resources, not on quantity of businesses, but per customer site. For example: 1. FIE, Surveys, Installs/ Implements, trouble shoots. 2. Menu Specialist- goes in after FIE to tweak items and correct menu errors.( Most of the time an FIE spends after implementing, is trying to correct menu items and fixing errors). Also, Menu Specialist should be the back/ Front, Rest. MGR , staff trainer on site. 3. Go Live, should be staffed by FIE and menu Specialist as a team when possible to address all issue items on site. Sales too in an as needed scenario.

      avatar
      Toast Inc Response
      7y
      Thank you for your candid feedback. Our goal is to ensure that our Field Implementation Engineers have a positive work experience, and that despite our hypergrowth, we are maintaining work life balance for the team. I am sorry that this was not your experience. This serves as another reminder about the importance of the RIM team closely monitoring hours and communicating with FIEs to ensure that they don't burn out. You bring up a lot of great points on how we can better optimize the experience for both our team and our customers - definitely food for thought as we continue to iterate on the implementation process, especially as it relates to menu work. While I understand that you are no longer with Toast, I would appreciate the opportunity to speak with you further about your experience. Please feel free to reach out to me to discuss. - Ellery Fink, Sr. Director, Services

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      2w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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