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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Low Salary - Customer Success Toast Inc Employee Review

      3.0
      Nov 30, 2018
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO, Benefits, Fun/ Flexible work environment

      Cons

      Salary is below average for Boston. You are told not to discuss pay with other employees. Men tend to make more then females even with same experience and hired at the same time. You are told you are valued as an employee but management will not consider evaluating salary even when an entire department is voicing they are underpaid. Evaluation has been " worked on" for over a year with no action. Even working as a full time employee you can't afford to live around the Boston headquarters due to the cost of living in the area. You will be hired with a "start up" salary at the same time Toast will boast in publications on being a billion dollar company.

      avatar
      Toast Inc Response
      7y
      I'm sorry that you feel undervalued and underpaid as a Toast employee. This is certainly not what we are striving for as a company. That being said, Toast has experienced extremely rapid growth which has made it difficult to develop a compensation philosophy. I am working closely with the leadership team to address questions and concerns around this. Please feel free to reach out to me directly if you'd like to discuss your personal situation. - Alyssa Johansen, HRBP, Customer Success

      Explore other reviews about Toast Inc

      5.0
      Jun 10, 2026
      Strategic account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

      Cons

      Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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