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      Toast Inc

      Engaged employer

      Toast Inc reviews

      Lack of Direction - Operations Manager Toast Inc Employee Review

      1.0
      Mar 31, 2026
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The company allows for remote work for certain roles.

      Cons

      -Micromanagement (non-subject matter experts telling subject experts how to do things) -Lack of adherence to company values -Culture 'talk' but not in practice -Roles under-leveled and underpaid compared against fair market values and similar companies in the same industry (from what I have personally seen) -Outsourcing roles to India to save money (even during the best quarter in years) -Lack of support or team environment -Operates as a small business when it is not a small business any longer -Highly siloed with little cross-department communication -No clear understanding of the business as a whole due to siloed structure (the term 'matrixed' is thrown around a lot)

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      1w
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      4.0
      Jun 8, 2026
      Sales manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

      Cons

      -Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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