A Once-Promising Workplace Undermined by Poor Leadership - Anonymous employee Toast Inc Employee Review

2.0
Sep 18, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good place for learning new things. Cab facility available.

Cons

After april 2025 the work culture is poor. where the management people mostly discourage the work you do in most provocative way. There has been a significant decline in workplace culture, marked by a shift in leadership approach. Constructive feedback and support have largely been replaced with discouragement, dismissiveness, and in some cases, overt hostility. Employees' efforts are often ignored or minimized, which has led to a noticeable drop in morale, motivation, and a sense of belonging. In particular, leadership at the Chennai office has demonstrated biased behavior—offering recognition, appreciation, and opportunities mainly to those they are personally comfortable with. This favoritism undermines fairness and creates an unhealthy competitive environment.

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Toast Inc Response
8mo
Although this was a difficult review to read, we appreciate your feedback. It seems you have a lot on your mind. Since your review indicates that you're a current employee, we encourage you to reach out to your People Success Partner so we can discuss these concerns in more detail.

Explore other reviews about Toast Inc

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic company culture and excellent, full support from a highly collaborative cross-functional team that genuinely wants to see enterprise deals succeed. Overall, it is well inclusive and supportive company culture.

Cons

Rapidly changing product landscape can occasionally make cross-functional alignment a bit complex.

4.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

-Strong pay (if you hit your numbers) -Ambitious goals that challenge you -Competitive landscape that will force you to get better beyond exclusively selling -Founders still very involved and very visible to the company and employees -Team cultures are always strong -For sales, you always get in touch with prospects, which is an underrated pro -When leadership promotes internal mobility and career development they mean it and support it

Cons

-Numerous Sales teams that share the same markets/TAMs. Customers and prospects get exhausted of outreach - Since going public, the goal posts keep moving forward even if 60% of the org hit goal. -A number of core leaders have left, new ones still learning the ropes which was hindering the orgs and teams

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