Pros
Good work life balance, Work load is very manageable. Most employees leave the office before 6pm everyday. Targets and metrics easy to achieve. Company promotes diversity and inclusion- although at times this feels like lip service. Company has a culture of honesty and integrity, through Reuters the news reporting arm of the company. The publishing side of the company, Thomson Books, is largely unprofitable and lacks real innovation- most customer stay due to loyalty to authors and publications of the past (Encyclopaedias and Legal Textbooks). The ebook versions are overpriced for what is provided.
Cons
Limited opportunities for career growth or salary increase. Most employees come to work to "cruise" once they release there is no advancement opportunity. Weak, entrenched middle management from a bygone era most having outdated and obsolete work practices and culture- namely promoting a "look busy at all times culture" and promoting the importance of putting in "face-time" with senior members. Managers measure employee performance using detailed metrics, but they are completely disregarded when it comes to promotions or salary reviews. There is weak leadership, most managers lack vision, creativity or competence. Career progression is stunted and not based on merit, rather being cosy with the right members of management. Salaries in entry level roles below market rate. Software company that does not hire any direct talent for the software, rather relying on incompetent middle management that outsources all the technical coding work to contractors in India and Asia. The business model seems to be acquire software that is already established, rebrand it and leave it to languish without a facelift or upgrade for many years, leading to constant customer complaints and falling customer retention rates (for accounting and tax). Global company which has little investment in Australia Pacific. Most platforms and softwares likely to be superseded by AI, and their exorbitant price tag means only larger law firms and corporates are able to afford most of their legal resource platforms. Customer retention is mainly due to established history (Thomson Reuters and LexisNexis having a virtual duopoly in the market for legal primary and secondary materials through their platforms Westlaw and Lexis) however with lack of real innovation most lawyers of the future will not rely on this exorbitant platforms to access the law. Employees are rated by their direct manager, but there is not process for managers to be rated, meaning there is no accountability for poor management decisions and no repercussions for poor managers for their mistreatment of staff.