If you love talking to angry customers all day... - Customer Service Representative The Home Depot Employee Review

3.0
May 10, 2023
Recommend
CEO approval
Business outlook

Pros

- Currently remote - Decent benefits (health care, dental, vision) - 40 hours paid vacation after 6 months - Easy to learn - Computers are provided

Cons

Angry customers all day long. The occ is mainly for just calming entitled and angry customers down. If you love talking and schmoozing this job is for you. They want you to mediate situations that are caused by poor deliveries, china items, or store issues. Then you get scored on factors that don't really pertain to you, it pertains to the customer's experience as a whole. The job being remote is great, the downside is legit call after call of people who are so self-centered and want the world to revolve around them. The option for growth is there but is hard to reach. It honestly is draining mentally listening to people complain day in and day out, not a long term position in my opinion. But hey if you like playing therapist, but not earning a high wage, then this job is for you.

Explore other reviews about The Home Depot

5.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Good management team. They really care about the employees

Cons

Sometimes it’s long hours and not enough pay.

5.0
Apr 24, 2015
Recommend
CEO approval
Business outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
10y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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