Pros
- Currently remote - Decent benefits (health care, dental, vision) - 40 hours paid vacation after 6 months - Easy to learn - Computers are provided
Cons
Angry customers all day long. The occ is mainly for just calming entitled and angry customers down. If you love talking and schmoozing this job is for you. They want you to mediate situations that are caused by poor deliveries, china items, or store issues. Then you get scored on factors that don't really pertain to you, it pertains to the customer's experience as a whole. The job being remote is great, the downside is legit call after call of people who are so self-centered and want the world to revolve around them. The option for growth is there but is hard to reach. It honestly is draining mentally listening to people complain day in and day out, not a long term position in my opinion. But hey if you like playing therapist, but not earning a high wage, then this job is for you.