Severely Understaffed, Incompetent & Complacent Management, Poor Advancement Opportunities - Sales Associate The Home Depot Employee Review

1.0
Sep 26, 2014
Recommend
CEO approval
Business outlook

Pros

The company has good benefits for those in management, but not for everyone else. They also offer training on the computer, but you rarely have a chance to do it because the stores are so severely understaffed.

Cons

They use the hell out of you. Once they hire you, they give you a schedule working 5 days a week, 4 hours a day, and no more than 28 hours a week. This is so they can avoid giving you any kind of benefits. You will literally go crazy because of how severely understaffed the stores are. Management does this so they can get a bigger bonus check. The store management are all young, inexperienced, arrogant, complacent, disorganized and incompetent. Bonuses for anybody below management level are a joke. The company pounds into your head how customer service is always the #1 priority, yet they keep all the stores running on a skeleton crew which causes most customers to leave unhappy. My advice is not to just walk away from Home Depot, but RUN.

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The Home Depot Response
11y
Thank you for your hard work and dedication. We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and understand that our associates are the key to our success. We strive to create an environment where all associates feel they’re respected and that their contributions are valued. Please call 1.866.698.4347 and select the option for the Associate Advice Council Group (AACG) to express your concerns.

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5.0
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Recommend
CEO approval
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Pros

Amazing work environment. Many opportunities to learn.

Cons

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5.0
Apr 24, 2015
Recommend
CEO approval
Business outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
11y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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