Pros
Benefits package looked OK. I only enrolled in dental and eye care, was not interested in the medical coverage as I already have coverage elsewhere.
Cons
I left the call center my first week on the floor (after 4 weeks of training) because of my supervisor. I realized my second day on the floor this was not going to work out. Apparently I took one too many potty breaks inbetween scheduled breaks, and this was a no-no. My supervisor tried telling me that they understand that sometimes people can't hold it that long but to try to minimize getting up between those scheduled breaks. This is illegal, btw. You can't stop anyone from using the bathroom. Also, adherence. Don't tell me to adhere to my schedule, ding me because I was stuck on a call that caused me to go on break late, and then be hypocritical and not adhere to your own schedule. On my second full day, before I decided that I was just going to quit, I kept looking at my adherence and customer survey scores. Yeah, no thanks. I also disliked the fact if you were in "after call work" for more than a minute your name was blasted on a list that is shown on all screens throughout the center. A place, I was told, you didn't want to end up.
