No Core Values - Contact Center Supervisor The Home Depot Employee Review

1.0
Jan 16, 2018
Recommend
CEO approval
Business outlook

Pros

For the work that is being done, Home Depot paid extremely well.

Cons

Extremely micromanaged. Poorly thought out scorecards and KPI's. Constant system issues. Did not take action based on customer or associate feedback. Worst of all, they pretend to live by their core values, but they do not and they will find an excuse to fire if they decide they don't like you.

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The Home Depot Response
8y
Thank you for your hard work and dedication. We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and understand that our associates are the key to our success. We strive to create an environment where all associates feel they’re respected and that their contributions are valued. Please call 1.866.698.4347 and select the option for the Associate Advice Council Group (AACG) to express your concerns.

Explore other reviews about The Home Depot

5.0
Feb 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great training! ongoing skill checks. Great benefits even for part time employees.

Cons

I didn't have any cons

5.0
Apr 24, 2015
Recommend
CEO approval
Business outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
11y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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