Overall an average place to work - Associate Operations Specialist (Level I Tech Support) The Home Depot Employee Review

3.0
Jan 31, 2009
Recommend
CEO approval
Business outlook

Pros

They're very understanding about time off for family. The vacation and benefit packages are comprehensive. It's a good, stable job and most of the people I've worked with have been here for years and years. The company has tons of programs to keep people motivated and feeling like a team, ranging from how to stay healthy to community out reach projects. The latest CIO is all about recognition and supporting the associates who do the best work. They are always hiring and its one of the few places where an open door policy actually applies. Plus our benefits package has saved me lots of money on cell phones and store purchases during the holidays.

Cons

We get very few days off since stores are very rarely closed. Management decisions are drastic and there is never really notice of when important things change. Job security usually means that coworkers don't try and management is loathe to actually do anything about it. Bonuses and cost of living raises are minimal. When it's time to cut costs, the first thing they do is make it uncomfortable for people to want to stay. Associates end up taking abuse because nobody wants to get a bad rating on their customer surveys. There is also a lot of micro management so associates end up stressed out all day.

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5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

They willing to train u in any position and are very kind and understanding when some arrives

Cons

Is that it only seasonal

5.0
Apr 24, 2015
Recommend
CEO approval
Business outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
11y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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