All You Need To Know - Outbound Coordinator The Home Depot Employee Review

4.0
Jun 6, 2017
Recommend
CEO approval
Business outlook

Pros

The Home Depot is considerably one of the best companies that I have had the opportunity to be employed with. They really do care about their associates and they demonstrate that in numerous ways such as providing us with special meals if you happen to work a holiday, as well as give you holiday pay, they conduct a yearly survey that is completely anonymous which gives the associates a chance to provide the company with feedback, whether it be positive or negative on how the company is doing and what needs to be improved. They do awesome things for the community such as participate in charities and benefits. They provide some decent health and insurance plans, even though the cost of it seems to have increased over the years. In the building that I work for, our Human Resource team is located directly in the front and have an open door policy, which is amazingly convenient if you ever have any issues that need to be resolved ranging from something as little as a mispunch on your attendance to something as major as a life changing event like a death in the family. The pay is generous and has increased since I initially began working from a mere $10 to $16 and some change in a matter of 3 years (non-salary pay/general associate). The management team lacks adequate leadership but they certainly try their best to accommodate the associates to best of their ability as long as it does not conflict with the needs of the company. The attendance policy used to be very lenient compared to what it is now. Associates were on a point system (6 lates/8 absences/6 mispunches) which was actually 12/16/12 until associates learned of the extra leeway and began to abuse it so they just redesigned it to its original 6/8/6. It used to reset every year but since they cut everything in half it is now reset every 6 months. But it's tricky. Each point resets 6 months from the time it accrued vs. when the entire attendance record used to be wiped clean all at once after the year anniversary. They do give special awards to hard working associates and recognize the best ones with Associate of the month and a special parking space right up front. They have a special Homer Fund designed for associates in need of financial assistance. They even give away special prizes on certain occasions (fyi: I won a 40 inch Samsung flat screen smart tv for christimas). They offer multiple shifts that are designed to fit best for you and the company's best interest. 2 night shifts, 3 day shifts. full time and part time shifts available. Tuition reimbursement offered as well. Employee discount perks to various retailers, such as verizon wireless, at&t, sprint, Directv, etc. Stock purchase is available at lower cost to employees. The list goes on.

Cons

Not a lot of job security for upper management. I've seen a lot of good people let go. Attendance policy needs to be improved (feels like walking on eggshells)

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The Home Depot Response
9y
Thank you for your feedback! We are happy to hear you are enjoying your employment with The Home Depot. Keep up the great work!

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5.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

Good management team. They really care about the employees

Cons

Sometimes it’s long hours and not enough pay.

5.0
Apr 24, 2015
Recommend
CEO approval
Business outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
10y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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