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      TeleDirect Call Centers

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      TeleDirect Call Centers reviews

      Worst company I have ever worked for - Customer Service Representative TeleDirect Call Centers Employee Review

      1.0
      May 8, 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      None. Worst company I have ever worked for.

      Cons

      Terrible company - there is a class action lawsuit against Teledirect. Employees are disposable and treated poorly. Micromanagement to the fullest - you will be told what time you are allowed to use the restroom. Training is sparse. Script is full of mistakes. You get marked down if you make a mistake, but if you don't follow the script you are marked down. Designed to fail. No holidays. Low pay and barely there benefits. Late checks and unpaid hours. Management lies to you. Don't work here unless you are 100% desperate for a job. Even then, keep looking for something better. Anything is better.

      Explore other reviews about TeleDirect Call Centers

      5.0
      Jul 25, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Reliable hours each week. All calls are scripted professionally. Great support from Team leaders and management. They care about employees and clients. I am amazed at how well this call center functions. I have worked in other call centers before, none compare to Teledirect for professionalism and support provided. If I have any trouble with a call, I can simply call the support line and ask for help.

      Cons

      None as of now. Attendance is strict but I understand that is why they are one of the top call centers.

      3.0
      Feb 17, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to do. The scripts are repetitive so once you learn them you learn them for good. Kind leadership Varied shifts since it is 24/7 Simple systems to use

      Cons

      Quality reviews are very nit-picky. With a below ranking score average of 94. It is difficult to keep your head above water when you get deducted 10 points for missing a single-letter phonetic. Breaks have to be under 15 or you get marked off as "Below" in your evaluation. You are not allowed to leave for the restroom outside of your break. Pay can be better with the ever-changing world around us. Occurrences (attendance) can be difficult to remove.

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