Pros
Growing company with great products. The people and the culture are incredible, plenty of free food and snacks, fun events, beautiful building, and wonderful benefits. Career opportunities are there but you must seek them yourself and they will probably be outside of Customer Operations.
Cons
If you are trying to get in to Tableau, go to another department and stay away from Customer Operations in its current state and leadership. There is constant turn over, poor training, under staffing, over working, micromanaging, and low pay. Your direct manager will likely care about you and your development, but what they can accomplish is limited as they are strongly influenced by leadership above them. If you are looking to get your foot in Tableau, seek another department or be willing to endure high pressure, monotonous work, and endless over time with little to no progression. The people in the department are some of the best people you will ever work with, benefits and food are wonderful, but they are not worth the poor direction under which the team operates. It is my hope that this review will help initiate some of the much needed change.