Shocking - Call Center Agent TTEC Employee Review

1.0
Jan 10, 2016
Recommend
CEO approval
Business outlook

Pros

car parking small canteen trainer totally disorganised but a nice guy

Cons

nepotism and favouritism were rife mind boggling how some managers keep their jobs others were wonderful but keen to get out too some very irritating colleagues and no management to sort them out canteen menu did not change at all in a year and cooking mediocre most managers clueless and some vindictive no career progression but i did see people set into roles for a few weeks, then a job was advertised, and then hey presto that person gets the job because they have experience IT sucked big time monotonous its the usual story with every call centre - you join and they get the best out of you while you seriously believe you are maybe going to get somewhere. Then it dawns on you after 3 months that there are people here years and have got nowhere and are now more or less deskilled and unemployable anywhere. The good will goes the longer you are there and then when you are offered a job somewhere else you suddenly wonder how on earth you ever stuck a whole year of your life doing this. The day you leave is the day they forget about you. You can't even get a reference that says more than ' I can confirm x was employed here for 9 months.' no matter how hard you have worked for them. Culture - depressing Values - didn't see any in operation to be honest

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5.0
Jun 11, 2026
Recommend
CEO approval
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Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5.0
Jul 6, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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