Very unappreciative - Claims Specialist TTEC Employee Review

1.0
Apr 18, 2023
Recommend
CEO approval
Business outlook

Pros

Experience and skills while working for the company that contracted Ttec.

Cons

Management is only trained for their job and not how to work with employees. When I filed a complaint the bullying started, I filed another complaint and all my work was being pick through. Even after coming into the program before most of the management and having show them how work was completed in my department. After a tragic event happened and I asked my team leader to help me, he did not and when I came back a week later I was fired because they said no one else should have to do my job. What needed to be done I didn’t have access to complete anyway.

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5.0
Jul 6, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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