High criticism from “supervisors” and SEVERELY lacking in proper training! - Work From Home Customer Service Representative TTEC Employee Review

Management is extremely disrespectful towards employees. No clear guidance. No actual “help” in servicing customers when questions arise. Constant back-pedaling. Supervisors know less than the agents on certain projects. One supervisor to the next has different program information, which results in unhappy customers and employees that don’t feel like they can properly do their job. Unethical supervisors, be prepared to be singled out in front of coworkers for questioning anything or trying to clarify misinformation.