Worst call center ever!!! - Medicare Customer Service Representative TTEC Employee Review

2.0
Jan 4, 2019
Recommend
CEO approval
Business outlook

Pros

Co-workers, pretty lenient about workers calling in, pay if they didnt go back to $10.50 hr

Cons

They try to enforce code policy but people would have on clothes as if they were going out to the club or they would wear their pajamas, house coat and house shoes as if they were at home. The lead would not let other leads help you if you had any questions. She would rarely help if you had questions. She would not take any sup calls for you even if they were kudo calls and you would get a couple of those per day. Before I left they raised the pay to $14.00/hr and would threaten to fire you if you didnt up sale. Co-workers cursing each other out on the floor while youre on thr phone with a member. Worst call center experience for me.

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
6d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
2.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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