Most Disorganized & Unprofessional Company Ever - Steer Clear - Customer Service Representative TTEC Employee Review

1.0
Dec 28, 2018
Recommend
CEO approval
Business outlook

Pros

Ability to work from home, but don't expect to get paid.

Cons

too many to list but here are a few - extremely hard to navigate payroll and actually receive your pay - training is disorganized chaos as the trainer doesn't control the class and everyone is interrupting the trainer with random questions unrelated to the topic throughout training making it impossible to follow the topic at hand. - When they make a mistake, they blame you at all costs. There are over 15 different logins and passwords you have to use on a daily basis, multiple times a day. - When a problem arises, the instruction you get from one person is different from what you get from the next. - There is no way of calling or contacting HR, and nowhere you can leave feedback for the company or anyone specifically. They lie to you and the class, they get mad if you ask questions and like to blame CVS or the current client for their downfalls.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
2d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
1.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly coworkers Your work helps the people you talk to

Cons

Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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