Good Training, but... - CSR2 TTEC Employee Review

1.0
Mar 29, 2018
Recommend
CEO approval
Business outlook

Pros

The work from home training for the program I was on was good. Our trainer was awesome and very available to us if we were having difficulties.

Cons

Constant system errors, I mean , constant! There is a lot they don't tell you before training, they wait until you go into nesting. Your schedule can change in a moment's notice. They put you on the phones when you're still not feeling prepared and they don't pay enough attention to the Skype messages to help you in a timely manner with policy or tech issues.

Explore other reviews about TTEC

5.0
Oct 20, 2025
Recommend
CEO approval
Business outlook

Pros

Training Plus Opportunities Plus Onboarding Plus

Cons

Training Times Strictly Enforced (Options for Flexibility Needed) Salary Varies

4.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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