If you have to keep a roof over your head.... - Geek Squad Technical Support Representative TTEC Employee Review

2.0
Aug 17, 2012
Recommend
CEO approval
Business outlook

Pros

Typically, the period of time between interview and hire is about two weeks. Then there is a period of several weeks of classroom training for the job.

Cons

Unfortunately, the classroom training does not prepair for the job function. There is very little training on their software systems and there is even less training on the systems employees are to know.

Explore other reviews about TTEC

5.0
Oct 20, 2025
Recommend
CEO approval
Business outlook

Pros

Training Plus Opportunities Plus Onboarding Plus

Cons

Training Times Strictly Enforced (Options for Flexibility Needed) Salary Varies

4.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

See reviews by: Helpful|Rating|Date|All