Customer service representative - Anonymous employee TTEC Employee Review

Remote work, training, and equipment provided.

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

Great benefits, great team (if you’re lucky)

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.