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      TTEC

      Engaged employer

      TTEC reviews

      Technical Support - Front Line Agent TTEC Employee Review

      3.0
      Jun 19, 2012
      Front line agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are good. They train you for everything. Support and Management are always close by Variety of shifts available to work.

      Cons

      Company is run on metrics and the only metric that matters is sales No raises (ever) Rebidding shifts can cause strife if you have a family and your schedule suddenly changes. Company motivates with fear. Do good at sales nothing else matters, excel at customer service and youll be scared of losing your job every month

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

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      TTEC Response
      3d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      1.0
      Jun 15, 2026
      Customer service advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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