Good job to get you by, but you won't want to stay for long. - Best Buy Technical Support TTEC Employee Review

1.0
Apr 16, 2012
Recommend
CEO approval
Business outlook

Pros

Air conditioning, clean facilities, clean parking lot, paychecks are always on time (direct deposit), they do a decent job working with school schedules, tuition reimbursement.

Cons

Revolving door employer. Management is hit and miss. Seems as though they hire people randomly that have a little bit of management experience, while people with bachelor's and master's degrees go under the radar. Some managers are okay while others have a big head and are on power trips, sometimes it's hard to understand while some people are in the positions they are in. The place is very strict, no cell phones, no plastic cups (you have to use their spill proof coffee mugs), no food on the floor (only hard candy). No raises, only way you have a chance to make more money is to switch to a different project or to advance into management, and even they don't make that great of money. So basically you feel undervalued, unappreciated, and disrespected all the time. There is no reason to do a good job other then to keep your job. I have had a few customer service/technical support jobs over the years and this is by far the worse, can't wait for something else to open up so I can get out of there.

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
1.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly coworkers Your work helps the people you talk to

Cons

Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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