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      TTEC

      Engaged employer

      TTEC reviews

      Decent remote work but limited growth opportunities - Customer Service Representative (CSR) II TTEC Employee Review

      3.0
      May 25, 2026
      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent remote job working behind a keyboard.

      Cons

      Little opportunity to move up. Raises only occur as minimum wage increases. Earned PTO was often difficult to use and declined.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your many years of dedication to TTEC. We’re glad to hear you valued the flexibility of remote work during your time with us. We also appreciate your honest feedback regarding career growth opportunities, compensation, and PTO usage. Insights like yours help us better understand where we can continue improving the employee experience and support for our teams. We wish you all the best in your future endeavors.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      4.0
      Jun 4, 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Worked at home. All equipment was sent to me. Awesome managers and employees.

      Cons

      Computer messed up a lot. I had to call IT to fix it a lot. Had to meet your goal every month or you would get wrote up.

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