Supportive team with a challenging learning curve - Customer Service Representative Healthcare TTEC Employee Review

4.0
Apr 23, 2026
Recommend
CEO approval
Business outlook

Pros

Great team to work with, great training

Cons

Learning curve picking up how to navigate knowledge articles for help

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us. We’re glad to hear you’ve had a positive experience with your team and training. We also take note of your comments regarding the learning curve and knowledge resources, as feedback like this helps us continue improving tools and support for employees.

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
4.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Worked at home. All equipment was sent to me. Awesome managers and employees.

Cons

Computer messed up a lot. I had to call IT to fix it a lot. Had to meet your goal every month or you would get wrote up.

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