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      TTEC

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      TTEC reviews

      In transition - Anonymous employee TTEC Employee Review

      3.0
      Apr 2, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There is a good focus on core values that make a company great. The company seems to care about the well being of its employees. The company is large enough there are a lot of opportunities.

      Cons

      The technology practice is in serious transition. There is a reluctance to step out on a ledge to get the resources needed to move the practice forward. Public company pressures keep the focus on short term only.

      avatar
      TTEC Response
      10y
      Thank you for the review! TeleTech is committed to improving its systems and processes so there might be a few bumps along the way although we're really optimistic the turn out to be entirely beneficial.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      1.0
      Jun 15, 2026
      Customer service advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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