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      TTEC

      Engaged employer

      TTEC reviews

      Take it for what it’s worth - Customer Service Representative (CSR) TTEC Employee Review

      3.0
      Oct 29, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Incredibly easy job. They hire good people as agents.

      Cons

      Rules apply to some and not others. Don’t go above and beyond because they will just take advantage of you aka not pay you more. Also the pay for the role is well below average. At least the project I was a part of had no future for work from home. Which is silly because for that low level of pay and after commuting, you are making barely above minimum wage. The tobacco surcharge is ridiculous. They double bill you on it and then never return the money.

      avatar
      TTEC Response
      7mo
      Thank you for sharing your experience and for being part of the team. We’re glad to hear you appreciated the people you worked with. We also value your feedback regarding pay, consistency in applying policies, and project-specific work-from-home options — insights like these help us continue improving fairness and support for our employees. Wishing you all the best in your future opportunities.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      7h
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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