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      TTEC

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      TTEC reviews

      Unorganized, High Stress Environment - QA Specialist TTEC Employee Review

      2.0
      Sep 19, 2025
      Qa specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      My coworkers in production and QA team were great. Feels like we had to rely on each other alot to make up for the lack of training that exists in every department.

      Cons

      Everything is unorganized so many people in positions they are not qualified for. Training department is a joke our class was extended because we didnt even practice on any of the CRM software we would be working on until the final day. Training assistants would refuse to answer questions because they didn't want to be blamed if they said the wrong thing. Lack of trust they check on everything. Very easy to fail and audit and lose your job, this is coming from someone who exceeded production & quality goals.

      avatar
      TTEC Response
      8mo
      Thank you for sharing your experience. We’re glad to know you built strong connections with your coworkers and team during your time with us. We also appreciate your feedback on training, organization, and development. Input like this helps us identify opportunities for improvement and continue strengthening the employee experience. We value the contributions you made over the years and wish you success in your next role.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      4.0
      Jun 4, 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Worked at home. All equipment was sent to me. Awesome managers and employees.

      Cons

      Computer messed up a lot. I had to call IT to fix it a lot. Had to meet your goal every month or you would get wrote up.

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