Not worth your time and tears - Customer Experience Associate TD Employee Review

2.0
Apr 20, 2023
Recommend
CEO approval
Business outlook

Pros

If you're looking for a job that is flexible in hours, it's a great opportunity. Shifts can be long though, and if you're new you'll be stuck working all the weekends. There are opportunities to grow with the company, but they are competitive. For every PBA position, there are 20 CEAs gunning for it, Overall, the benefits were good. Dental, Prescription, and Vision were 80% covered. Employer will match your retirement contributions, in addition to matching your 'future savings builder'. Unlimited sick days, however, you will be judged if you take too many, plus HR can get involved if your manager feels like you're abusing this. Christmas bonuses were generous, usually half of your monthly income is rewarded.

Cons

Being a teller might seem easy, however, it's a complicated job. The system is hard to learn, it's a fast-paced environment, and they won't have enough staff to properly train you. Therefore, onboarding is very overwhelming and most people quit before they finish. Once you get the hang of it (roughly 6 months) you might find the job enjoyable if you like routine; however, I found the job to be incredibly tedious and under-stimulating. I felt like wasted potential in the job. Although I am a young and athletic individual, I found standing in the same spot for 40 hr a week to be difficult. You might want to keep this in mind if you are older, or have previous health issues that could make standing harder. The nature of the job exposes you to high crime, especially if you are working downtown or in a sketchy neighbourhood like I was. I got pretty used to bank robberies, homeless people camped out overnight in our ATM vestibules, late-night hours dealing with customers who are high. It's not uncommon for a high customer to come in and be violent when you tell them their government money hasn't come in yet. Plus, there is a lot of sexual harassment from customers, which surprised me when I first started. Back in the day, "you used to go to the bank to find a wife" so I've been told. Therefore, a lot of old men think it's acceptable to make sexual comments on your body and appearance. I found this very disturbing, and when I brought it up to management, I was told "oh he's just teasing" which was frustrating. Getting yelled at is a daily occurrence, so you need tough skin for the position. Pay isn't very competitive, you'll start at $18/hour which is about $32,000 a year for full-time work. Overall, if you're willing to overlook the cons of the job it is a good opportunity to advance your career. Whether you choose to fight for one of the PBA spots, or use TD on your resume to apply to other positions, it's a good starting point for your career in finance. Personally, I wouldn't recommend this job to a friend, unless they were a University student who was looking for part-time work until they graduate, and wanted a future career in finance. Otherwise, it's not worth your time and tears.

Explore other reviews about TD

5.0
Apr 17, 2026
Recommend
CEO approval
Business outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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